Dear Guest,Thank you for sharing your detailed feedback regarding your stay at Sheraton Istanbul Atak?y. We sincerely apologize for the negative experiences you encountered, particularly regarding the service and the handling of your room assignment and deposit.We are very concerned to hear about the incidents with the room change and the cash deposit process, as well as the dispute over minibar items. This is certainly not reflective of the standards of service we aim to provide at Sheraton. Your experience, including feeling humiliated and treated unfairly, is deeply regrettable, and we sincerely apologize for the distress this caused you and your daughter.Please be assured that your comments have been shared with our management and relevant departments for a thorough review. We are committed to addressing these issues and ensuring that such situations do not occur in the future.We deeply regret that your stay was overshadowed by these incidents, despite the positive aspects you mentioned, such as the sea view, pool area, and breakfast. Your feedback is invaluable, and we appreciate your honesty as it helps us improve our guest experience.Warm regardsGuest Experience Team
Dear Guest,Thank you for sharing such detailed feedback about your stay at Sheraton Istanbul Atak?y. We are delighted to hear that you enjoyed our excellent breakfast, spacious and bright rooms with sea views, relaxing outdoor pool, and included sauna and Turkish bath. It’s also wonderful that you appreciated the nearby harbor area and promenade.We sincerely apologize for the disturbance caused by the music during the poolside wedding and the limited welcome kits. Your comments regarding soundproofing and amenities have been shared with our management team for review and improvement.We look forward to welcoming you back for another memorable stay in the future.Warm regardsGuest Experience Team
Dear Guest,Thank you for sharing your feedback regarding your stay at Sheraton Istanbul Atak?y. We sincerely apologize for the disturbance caused by the events at the poolside and the loud music during your stay. We completely understand how this affected your ability to rest and recognize that it was frustrating, especially given your expectations and the price paid.We are also concerned to hear that you felt your concerns were not addressed appropriately by our staff. Your comments regarding communication and transparency about event schedules have been shared with our management team to ensure improvements are made and that guests are properly informed in advance.We deeply regret that your experience was disrupted and appreciate your feedback, as it helps us take corrective action to prevent similar situations in the future.Warm regardsGuest Experience Team
Dear Guest,Thank you for sharing your feedback about your stay at Sheraton Istanbul Atak?y. We are delighted to hear that you found the hotel beautiful, quiet, and very clean.We look forward to welcoming you back for another enjoyable stay.Warm regardsGuest Experience Team
Dear Valued Guest,Thank you for taking the time to share your feedback. We are pleased to hear that you appreciated our location, views, breakfast, and pool area. Your positive comments regarding these aspects are greatly appreciated.At the same time, we sincerely apologize for the shortcomings you experienced with the condition and cleanliness of your room. We take feedback like yours very seriously, and your observations regarding the outdated furniture, stains, and cleanliness have been shared with our housekeeping and maintenance teams to ensure immediate attention and improvement.We truly value your comments, as they help us enhance the experience for all our guests, and we hope to have the opportunity to welcome you back in the future to provide a much-improved and more comfortable stay.Warm regards,Guest Experience Team
